Procedure
- Identify all public facing legal and privacy documentation.
- Extract response time promises from support pages and customer agreements.
- Determine the escalation paths mentioned in public documentation.
Goal
Determine the organizational tolerance for delay. If the company publicly promises a twenty four hour response time, twenty five hours becomes the point where the node feels administrative pain and panic.
OSINT Sources
- Legal and Privacy Pages: Locate terms of service definitions.
- Support Portals: Analyze public facing help desks to define urgency.
- Job Postings: Search for roles like Compliance Specialist to identify monitored metrics.